How to refund at Newomi
Users can request a refund by email, but the refund must meet the following conditions. If we agree to the user's refund, Please note that if it is not the seller’s responsibility, we will not be responsible for any logistics costs, Therefore, the shipping fee cannot be returned. After the user returns the goods, We will return the user's money in the same way through PayPal. In the case of shipping liability or other disputes, we recommend that you communicate with us via email.
1. Return conditions
- Product quality issues;
- Loss of goods spill loss
- The goods and goods themselves are kept at the time of sale and the accessories are complete, and the secondary sales will not be affected. The goods can be returned within 15 days from the date of receipt of the order.
2. Matters needing attention
- If the goods are damaged due to personal reasons (such as self-modification, washing), no return will be returned.
- The product tag, product accessories, manual, warranty and label are lost or damaged, and will not be returned.
- When returning, please be sure to return the outer packaging, inner accessories, warranty card, manual, hair, etc.
- The goods together with the goods.
- If the goods are accompanied by gifts at the time of purchase, the gifts must be returned together when returning the goods.
- In order to ensure your interests, please check carefully when you receive the goods. If you find any problems, please indicate them at the time and return or reject them.
3. In order to help us solve this problem for you as soon as possible, please provide the following information when you contact us for the first time
- Your name.
- Order number.
- Product name and code.
- Fault picture.
- Fault description
4. Postage refund instructions
- The return is the customer's own reason, the shipping postage is borne by the customer, the postage is sent back by the customer, and the customer's payment email or plain mail is not accepted.
- Third Party Causes Retur n, Half of Customer and Seller.
- If the return is caused by the merchant, all costs are borne by the merchant.
5. Refund time
After the merchant receives the returned goods, the merchant will agree to your refund request, the refund information will be submitted to paypal, paypal will return the payment to your original account within 7 working days, and will send an email reminder.
For any queries, our Customer service is always happy to help you and to work together to resolve any issues.